Logistics Claims Examiner: Damage, Demurrage & Detention

Americold Logistics, LLC; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Americold Logistics, LLC is seeking a claims professional to administer all claims related to warehouse and transportation operations, including cargo damage and loss, demurrage, and detention. You will investigate claims, communicate with involved parties, resolve claims, and ensure regulatory compliance.

Responsibilities include preparing reports, assigning costs, and maintaining ongoing communication with internal teams and external stakeholders, with travel as needed.

Qualifications

• Minimum 3 years of experience in transportation, warehouse operations, claims processing, shipping and receiving, or customer service.
• Minimum 2 years of exception management experience in over/short, damage, detention, or demurrage.
• Associate’s or Bachelor’s degree or equivalent experience.
• Demonstrated expertise in contracts, tort, damages, agency subrogation, contribution/indemnity, and applicable laws related to warehouse and transportation services.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).

Responsibilities

• Interpret and apply contract terms, tariffs, and warehouseman’s receipts to ensure equitable claim solutions.
• Investigate, negotiate, and conclude claims with carriers, attorneys, insurance adjusters, and shippers to minimize company liability.
• Remain current on relevant laws and regulations affecting assigned claims.
• Assign cost recommendations to the appropriate claim party, including customers, carriers, or company entities.
• Review and approve claims up to $250,000 and prepare reports for customers and warehouses as requested.
• Maintain continual communication with Accounting, Finance, Business Development, Transportation, and Operations regarding the claims process and manage service level expectations.
• Facilitate process improvement ideas and monitor personal productivity to ensure team service levels are met.
• Other essential duties may be applicable and assigned as necessary.

Skills

Claims processing

Exception management

Microsoft Office

Contract law concepts

Education

Associate’s or Bachelor’s degree

Tools

Salesforce

Oracle

TMS

WMS

Job description

Americold Logistics, LLC is seeking a claims professional to administer all claims related to warehouse and transportation operations, including cargo damage and loss, demurrage, and detention. You will investigate claims, communicate with involved parties, resolve claims, and ensure regulatory compliance.

Responsibilities include preparing reports, assigning costs, and maintaining ongoing communication with internal teams and external stakeholders, with travel as needed.