Global Cloud Data Center Tech - 24/7 On-Call & Travel

Amazon Web Services (AWS); New Carlisle (IN); On-site; USD 37,000 - 66,000; Full time

Job summary

Amazon Data Services, Inc. in New Carlisle, Indiana, is hiring Data Center Technicians to maintain and operate AWS global infrastructure.

You will perform server rack installations, hardware repair, and network troubleshooting while supporting 24/7 operations and traveling as needed within the regional footprint. The role requires a high school diploma (or equivalent) and 1+ years in hardware IT support; a technical certification or associate degree is a plus.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Ability to work flexible schedule including days, nights, and/or weekends.
• Experience managing work and priorities through a ticketing system.
• Understanding of network design, protocols and layer 1/2 troubleshooting.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Networking basics

Ticketing system

Documentation

Education

High school diploma

Associate's degree or technical certification

Job description

Amazon Data Services, Inc. in New Carlisle, Indiana, is hiring Data Center Technicians to maintain and operate AWS global infrastructure.

You will perform server rack installations, hardware repair, and network troubleshooting while supporting 24/7 operations and traveling as needed within the regional footprint. The role requires a high school diploma (or equivalent) and 1+ years in hardware IT support; a technical certification or associate degree is a plus.