Global Client Services Specialist

MEDITECH International; Canton (MA); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with profit sharing

Tuition reimbursement

Paid time off

Job summary

MEDITECH is seeking an International Client Services professional to act as the primary face for global customers. You will coordinate between clients and MEDITECH developers to advocate for enhancements, resolve issues, and ensure smooth operations across healthcare settings abroad.

The role involves travel, hybrid work, and education responsibilities for customers and colleagues alike, with a compensation range currently published and benefits described by the company.

Qualifications

• Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience, and/or related military experience.
• International Business degree or travel abroad experience a plus, but not required
• Financial, healthcare administrative experience and clinical exposure is a plus, but not required
• Exceptional written and verbal communication skills
• Exceptional project management and organizational skills
• Ability to work well independently and as part of a team
• Ability to multi-task in a fast-paced environment
• Strong interpersonal and presentation skills
• Travel required with access to personal credit card for expenses; reimbursement per guidelines
• Vaccination may be required when traveling to a customer site unless exempt per policy

Responsibilities

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Answering customer questions
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Working on a variety of group projects, communicating with development staff
• Mentoring co-workers
• Opportunity for limited international travel

Skills

Communication skills

Multitasking

Project management

Interpersonal skills

Presentation skills

Education

Bachelor's degree

Associate degree

International Business degree

Job description

MEDITECH is seeking an International Client Services professional to act as the primary face for global customers. You will coordinate between clients and MEDITECH developers to advocate for enhancements, resolve issues, and ensure smooth operations across healthcare settings abroad.

The role involves travel, hybrid work, and education responsibilities for customers and colleagues alike, with a compensation range currently published and benefits described by the company.