Client Trainer (Implementation)

Medical Information Technology, Inc; Town of Canton (NY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Profit sharing trust and 401(k)

Tuition reimbursement

Generous paid time off

Sick days

Personal time

Paid holidays

Job summary

MEDITECH seeks a skilled trainer to guide clinicians and financial professionals through our Enterprise Health Record (EHR). You will lead LIVE software implementations, train users, and serve as the primary client contact during deployments.

This hybrid role requires travel 50-75% across the United States and Canada, strong communication, and project management skills. A related degree and training on MEDITECH applications are preferred; we provide training and reimbursement.

Qualifications

• Bachelor's or associate degree preferred; 2-3 years applicable work or military experience.
• No specific experience is necessary; we will train you.
• Strong interpersonal and presentation skills, excellent written and verbal communication.
• Travel to client sites is a requirement with reimbursement for approved expenses.

Responsibilities

• Project management of clinical or financial software implementation to ensure effective LIVE.
• Leading the training and installation of our EHR.
• Acting as the primary contact for clients throughout the implementation process.
• Multi-tasking and communicating with staff across multiple MEDITECH applications.
• Providing customer service and troubleshooting application software issues.
• Working with programmer analysts to resolve technical issues.
• Traveling 50-75% to conduct new customer training within the US and Canada.
• Designing and maintaining documentation and updating project tracking.

Skills

Project management

Presentation skills

Interpersonal skills

Customer service

Education

Bachelor's or Associate degree

Job description

Description

As a MEDITECH trainer, your facilitation allows clinicians and/or financial professionals to successfully utilize our fully-integrated, interoperable Enterprise Health Record (EHR). Drawing on your strong clinical or financial experience, you will educate other healthcare professionals on how to best leverage technology in order to care for their patients. As a member of our Client Services & Implementation team, your job would involve:

• Project management of clinical or financial software implementation to ensure effective LIVE
• Leading the training and installation of our EHR
• Acting as the primary contact for clients throughout the implementation process
• Multi-tasking and communicating with staff members across multiple MEDITECH applications
• Providing customer service and troubleshooting application software issues
• Working on a team with programmer analysts to resolve any technical issues
• Working on group projects, interacting with development staff, and mentoring co-workers
• Processing requests for system enhancements or modifications to our evolving software
• Designing and maintaining application documentation
• Updating and maintaining an online project tracking system
• Traveling 50-75% of the time, anywhere within the United States and Canada to conduct new customer training.

Requirements

• Bachelor's or associate degree preferred and/or 2-3 years applicable work or military experience
• No specific experience is necessary, we will train you!
• Preferred experience in any of the following areas will be given high consideration:
  • Clinical: Nursing, Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Ambulatory, Social Work or Behavioral Health
  • Financial: Accounts Payable, Billing/Accounts Receivable, Claims, General Ledger, Human Resources/Payroll, Materials Management, Fixed Assets or Physician Billing
• Strong interpersonal and presentation skills
• Exceptional written and verbal communication skills
• Project management skills
• This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines.
• You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.

Hiring salary range: $54,000- $66,000 per year.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

MEDITECH offers competitive employee benefits

including but not limited to

• health, dental, & vision insurance
• profit sharing trust and 401(k)
• tuition reimbursement
• generous paid time off
• sick days
• personal time
• paid holidays

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.