Client Services Specialist

MEDITECH; Massachusetts; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Profit sharing trust

401(k)

Tuition reimbursement

Paid time off

Sick days

Personal time

Paid holidays

Job summary

MEDITECH in Massachusetts seeks a client services professional to support enterprise health records users, troubleshoot software and systems, and serve as the primary contact for clients. You will assist with issues related to scheduling, registration, or billing applications and coordinate with development teams.

The role requires traveling 20-30% of the time, training customers, and contributing to multiple projects while delivering high-quality service.

Qualifications

• Exceptional written and verbal communication skills.
• Exceptional project management and organizational skills.
• Strong interpersonal and presentation skills.
• Ability to multi-task in a fast-paced environment.
• Able to work independently and as part of a team.

Responsibilities

• Troubleshoot, research, and resolve customer software and system problems.
• Serve as the primary contact for clients.
• Answer customer questions and process requests for software enhancements.
• Educate customers internally and at client sites.
• Collaborate with development staff on projects; mentor coworkers.

Skills

Communication

Project management

Organization

Interpersonal skills

Multitasking

Teamwork

Travel readiness

Education

Bachelor's/Associate degree

Job description

Job Type

Full-time

Description

Clinical applications

The largest focus for healthcare professionals is patient care. In this role, you will have the opportunity to assist these individuals with issues relating to the enterprise health record - so they can be there for those who need them most.

Financial applications

Here, you can use your skills to work with customers in an effort to resolve issues within the scheduling, registration, or billing applications of our software. As a member of our Client Services team, your job would involve:

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Answering customer questions
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Working on a variety of group projects, communicating with development staff
• Mentoring co-workers
• Traveling 20-30% of the time, as requested.

Requirements

• Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience, and/or related military experience
• No specific experience is necessary; we will train you!
• Experience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not required
• Exceptional written and verbal communication skills
• Exceptional project management and organizational skills
• Ability to work well independently and as part of a team
• Ability to multi-task in a fast-paced environment
• Strong interpersonal and presentation skills
• This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines.
• You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.

Hiring salary range:

$54,000- $66,000 per year.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.