Remote Client Support Specialist

Global TekMed; United States; On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

401(k) Plan

Medical Insurance

Paid Holidays

Paid Time off

Job summary

Global TekMed Holdings is seeking a remote, detail-oriented Customer Service/Administrative Support Specialist to handle inbound and outbound calls and emails, review client medical records, and perform file audits in alignment with SOPs and best practices.

You will use Microsoft Office, CRM software, and Teams to communicate with management and contractors, manage multiple tasks in a fast-paced environment, and ensure accurate documentation and timely responses.

Qualifications

• 1+ year of experience in customer service or administrative support.
• Proficient in Microsoft Office Suite; CRM knowledge is a plus.
• Excellent communication and organizational skills.
• Ability to multitask and meet deadlines.
• Strong phone etiquette and attention to detail.

Responsibilities

• Answer and respond to inbound and outbound customer service calls and emails.
• Conduct file audits to ensure accuracy and completeness of the records/documents.
• Download/upload documents to the CRM platform.
• Respond quickly and efficiently to third-party contractors.
• Review and Organize Medical Records.
• Other administrative duties as assigned.

Skills

Customer service

Administrative support

Microsoft Office

CRM knowledge

Multitasking

Proofreading

Phone etiquette

Communication

Attention to detail

Job description

Global TekMed Holdings is seeking a remote, detail-oriented Customer Service/Administrative Support Specialist to handle inbound and outbound calls and emails, review client medical records, and perform file audits in alignment with SOPs and best practices.

You will use Microsoft Office, CRM software, and Teams to communicate with management and contractors, manage multiple tasks in a fast-paced environment, and ensure accurate documentation and timely responses.