Client Trainer (Implementation) (Bilingual - English / French Canadian)

Mass Digital Health; Massachusetts; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) and profit sharing

Tuition reimbursement

Generous paid time off

Job summary

Mass Digital Health is seeking a MEDITECH trainer in Massachusetts to facilitate the use of the Enterprise Health Record (EHR) by clinicians and financial professionals. The role requires managing software implementations and providing training. Ideal candidates will have a degree and be fluent in English and French Canadian.

This position entails significant travel within the U.S. and Canada. Benefits include competitive salary, health insurance, and paid time off, making it a great opportunity for those looking for a hybrid work environment.

Qualifications

• Experience in clinical or financial settings preferred but not required.
• Strong communication and presentation skills are essential.

Responsibilities

• Manage clinical or financial software implementation projects.
• Lead training and installation of the EHR.
• Serve as the primary contact for clients throughout the implementation.

Skills

Fluency in English and French Canadian

Project management skills

Strong interpersonal skills

Exceptional written and verbal communication skills

Education

Bachelor's or associate degree preferred

Job description

As a MEDITECH trainer, your facilitation allows clinicians and/or financial professionals to successfully utilize our fully-integrated, interoperable Enterprise Health Record (EHR). Drawing on your strong clinical or financial experience, you will educate other healthcare professionals on how to best leverage technology in order to care for their patients. As a member of our Client Services & Implementation team, your job would involve:

Job Type: Full-time

• Project management of clinical or financial software implementation to ensure effective LIVE
• Leading the training and installation of our EHR
• Acting as the primary contact for clients throughout the implementation process
• Multi-tasking and communicating with staff members across multiple MEDITECH applications
• Providing customer service and troubleshooting application software issues
• Working on a team with programmer analysts to resolve any technical issues
• Working on group projects, interacting with development staff, and mentoring co-workers
• Processing requests for system enhancements or modifications to our evolving software
• Designing and maintaining application documentation
• Updating and maintaining an online project tracking system
• Traveling 50-75% of the time, anywhere within the United States and Canada to conduct new customer training.

Requirements

• Bachelor's or associate degree preferred and/or 2-3 years applicable work or military experience
• Fluency in both English and French Canadian (written and verbal) is required
• No specific experience is necessary, we will train you
• Preferred experience in any of the following areas will be given high consideration:
  • Clinical:
    • Nursing
    • Pharmacy
    • Radiology
    • Physician Office
    • Emergency Department
    • Operating Room
    • Laboratory
    • Ambulatory
    • Social Work or Behavioral Health
  • Financial:
    • Accounts Payable
    • Billing/Accounts Receivable
    • Claims
    • General Ledger
    • Human Resources/Payroll
    • Materials Management
    • Fixed Assets or Physician Billing
• Strong interpersonal and presentation skills
• Exceptional written and verbal communication skills
• Project management skills
• This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines.
• You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.

Hiring salary range: $54,000- $66,000 per year.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.