Global Client Relations Leader - CPG, Travel & Hospitality

Cognizant; Dallas (TX); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Cognizant, a global technology leader, seeks a Client Relationship Manager in Dallas to lead strategic client engagements, drive account growth, and strengthen long-term partnerships across Cognizant's service lines. You will collaborate with sales, marketing, delivery, and cross-functional teams.

The role requires 15+ years of experience in account management and strategic sales in Consumer Goods, Travel, and Hospitality sectors, with strong CRM, forecasting, and negotiation skills.

Qualifications

• 15+ years of experience in account mining, account management, client relationship management, and strategic sales across consumer goods, travel, and hospitality industries.
• Proven sales experience across applications development, QEA, package implementation, infrastructure/cloud, and BPO services with strong solutioning and client presentations.
• Strong expertise in CRM sales processes, opportunity management, pipeline administration, forecasting, and business reporting.
• Demonstrated ability to develop strategic account plans, execute growth initiatives, manage complex client portfolios, and negotiate commercial agreements, pricing models and service levels.
• Excellent stakeholder management, presentation, communication, and consulting skills, with willingness to travel domestically and internationally.

Responsibilities

• Lead account management and client relationship development, including proposal and solution management, executive client presentations, delivery escalations, and new logo acquisition.
• Drive strategic account planning, identify growth opportunities, develop value propositions, and expand long-term client relationships to support account growth and retention.
• Lead CRM sales adoption through accurate opportunity management, pipeline visibility, forecasting, sales governance, and performance reporting.
• Analyze sales funnel metrics, win/loss trends, customer feedback, and renewal data to improve sales effectiveness and client satisfaction.
• Negotiate pricing, service levels, contract terms, and commercial arrangements while mentoring team members on client engagement and sales best practices.

Skills

CRM sales processes

Opportunity management

Pipeline administration

Forecasting

Business reporting

Stakeholder management

Presentation skills

Communication skills

Consulting skills

Negotiation

Job description

Cognizant, a global technology leader, seeks a Client Relationship Manager in Dallas to lead strategic client engagements, drive account growth, and strengthen long-term partnerships across Cognizant's service lines. You will collaborate with sales, marketing, delivery, and cross-functional teams.

The role requires 15+ years of experience in account management and strategic sales in Consumer Goods, Travel, and Hospitality sectors, with strong CRM, forecasting, and negotiation skills.