Client Relationship Manager

Stellar Consulting Solutions, LLC; Atlanta (GA); On-site; USD 150,000 - 230,000; Full time

Job summary

Cognizant is seeking an experienced Client Relationship Manager to own client accounts, partnering with the Client Partner to manage day-to-day operations, drive account growth, and ensure delivery excellence. You will manage account P&L, expand engagements, and foster trusted relationships with senior client stakeholders.

The role requires strong business acumen, leadership capability, and a proactive, growth-oriented mindset, with a focus on renewals, extensions, and new opportunities.

Qualifications

• Minimum 15 years of experience in a client-facing role within a consulting firm or IT professional services/outsourcing environment.
• Proven experience managing client P&L of $15M+, including financial reporting and metric analysis.
• Bachelor’s degree (or equivalent).

Responsibilities

• Build and maintain trusted relationships with key client stakeholders.
• Develop a deep understanding of client environments, priorities, and challenges.
• Partner with clients to define business problems and co-create innovative solutions.
• Drive renewals, extensions, and expansion opportunities, including proactive RFPs and bids.
• Monitor industry trends relevant to client businesses and introduce forward-looking ideas.
• Serve as the primary day-to-day point of contact for assigned clients.
• Own backlog growth, including renewals and extensions of existing engagements.
• Lead onsite project teams and ensure alignment with client expectations and objectives.

Skills

Client relationship management

Leadership

Stakeholder management

Financial reporting & P&L

Communication

Education

Bachelor's degree

Job description

Client Relationship Managers (CRMs) are key contributors to the commercial success of Cognizant’s IT and Consulting business. In this high visibility role, you will act as a business owner for assigned client accounts, partnering closely with the Client Partner to manage day-to-day operations, drive account growth, and ensure delivery excellence. You will be responsible for managing account P&L, expanding existing engagements, identifying new opportunities, and fostering strong, trusted relationships with senior client stakeholders. This role requires strong business acumen, leadership capability, and a proactive, growth-oriented mindset.

In this role, you will

• Build and maintain trusted relationships with key client stakeholders
• Develop a deep understanding of client environments, priorities, and challenges
• Partner with clients to define business problems and co create innovative solutions
• Drive renewals, extensions, and expansion opportunities, including proactive RFPs and bids
• Monitor industry trends relevant to client businesses and introduce forward looking ideas
• Serve as the primary day-to-day point of contact for assigned clients
• Own backlog growth, including renewals and extensions of existing engagements
• Lead onsite project teams and ensure alignment with client expectations and objectives

What you must have to be considered

• Minimum 15 years of experience in a client facing role within a consulting firm or IT professional services / outsourcing environment
• Proven experience managing client P&L of $15M+, including financial reporting and metric analysis
• Bachelor’s degree (or equivalent)
• Strong leadership, communication, and stakeholder management skills

These will help you succeed

• Revenue growth and margin performance
• Client satisfaction and retention
• Employee engagement and retention
• Renewal win rates and overall account profitability