Client Relationship Manager - Retail

Cognizant; Dallas (TX); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Cognizant is seeking a Client Relationship Manager in Dallas to lead strategic client engagement, drive account growth, and strengthen partnerships across the organization. The role collaborates with sales, marketing, delivery, and cross-functional teams and requires a hybrid schedule with three days in an office.

You will manage complex client portfolios, develop growth opportunities, and mentor others in client engagement and sales practices while traveling as needed.

Qualifications

• 15+ years of experience in account mining, account management, client relationship management, and strategic sales.
• Proven sales experience across Application Development, QEA, Package Implementation, Infrastructure/Cloud, and BPO services.
• Strong expertise in CRM sales processes, opportunity management, forecasting, and business reporting.
• Demonstrated ability to develop strategic account plans, execute growth initiatives, manage complex client portfolios, and negotiate commercial agreements.

Responsibilities

• Lead account management and client relationship development, including proposal and solution management, executive client presentations, delivery escalations, and new logo acquisition.
• Drive strategic account planning, identify growth opportunities, develop value propositions, and expand long-term client relationships to support account growth and retention.
• Lead CRM sales adoption through accurate opportunity management, pipeline visibility, forecasting, sales governance, and performance reporting.
• Analyze sales funnel metrics, win/loss trends, customer feedback, and renewal data to improve sales effectiveness and client satisfaction.
• Negotiate pricing, service levels, contract terms, and commercial arrangements while mentoring team members on client engagement and sales best practices.

Skills

CRM sales

Account management

Stakeholder management

Forecasting

Pipeline administration

Executive presentations

Negotiation

Job description

As a Client Relationship Manager, you will make an impact by leading strategic client engagement, driving account growth, and strengthening long-term partnerships across a global business environment. You will be a valued member of the Client Relationship Management team and work collaboratively with sales, marketing, delivery, and cross-functional teams across Cognizant's service lines.

In this role, you will

• Lead account management and client relationship development, including proposal and solution management, executive client presentations, delivery escalations, and new logo acquisition.
• Drive strategic account planning, identify growth opportunities, develop value propositions, and expand long-term client relationships to support account growth and retention.
• Lead CRM sales adoption through accurate opportunity management, pipeline visibility, forecasting, sales governance, and performance reporting.
• Analyze sales funnel metrics, win/loss trends, customer feedback, and renewal data to improve sales effectiveness and client satisfaction.
• Negotiate pricing, service levels, contract terms, and commercial arrangements while mentoring team members on client engagement and sales best practices.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Dallas, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 15+ years of experience in account mining, account management, client relationship management, and strategic sales, ideally within the Consumer Goods, Travel, and Hospitality industries.
• Proven sales experience across Application Development, QEA, Package Implementation, Infrastructure/Cloud, and BPO services (F&A and Contact Center), with strong solutioning and client presentation skills.
• Strong expertise in CRM sales processes, opportunity management, pipeline administration, forecasting, and business reporting.
• Demonstrated ability to develop strategic account plans, execute growth initiatives, manage complex client portfolios, and negotiate commercial agreements, pricing models, and service levels.
• Excellent stakeholder management, presentation, communication, and consulting skills, with willingness to travel domestically and internationally as required.

These will help you stand out

• Sales Management, CRM, or other relevant professional certifications in sales, account management, and customer engagement.
• Experience supporting global client accounts and multinational business operations.
• Demonstrated success working across diverse markets, stakeholders, and cross-functional teams.

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