Director of Global Operations & Strategy

PHDUS PHD Media LLC

United States

Remote

USD 90,000 - 215,000

Full time

14 days+

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Job summary

PHd is seeking a Director of Business Operations to partner with the Client Business Lead across client, creative, financial, data, and investment operations for a global client. You will implement standardized workflows, dashboards, and governance to improve efficiency and data accuracy, while guiding teams through complex multi‑channel campaigns.

Ideal candidates have 8–10 years in media agency operations, strong project management, and excellent communication skills to influence

Qualifications

8-10 years of experience in media agency operations.
Strong project management methodologies, SLAs, and process optimization.
Exceptional written and verbal communication with ability to influence cross-functional teams.

Responsibilities

Client Operations: manage day-to-day account operations, ensure on-time delivery, governance, and time-efficient workflows.
Creative Operations: oversee end-to-end creative asset management and streamlined production workflows.
Financial Operations: ensure budget management, forecasting, billing, and accurate invoicing reconciliation.
Data Operations: maintain data integrity, QA dashboards, and enable automated reporting and insights.
Investment Operations: configure tools, train teams, and align with investment standards and taxonomy governance.