Global Central Operations Manager - Remote & Ops Excellence

Sharecare; Phoenix (AZ); Remote; USD 120,000 - 160,000; Full time

Job summary

Sharecare is a digital healthcare company seeking a Manager of Global Central Operations to align global partners with company goals, ensure service levels, and drive continuous operational excellence. You will influence cross‑functional teams, manage global workflows, and support strategic initiatives across regions.

You will lead internal operations, monitor performance against SLAs, and collaborate with partners to improve quality, efficiency, and regulatory compliance including HIPAA

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with management applications such as the Microsoft Suite of applications, Visio, CRM, Power BI, and Workday.
• CRIS certification required.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to ensure all workflows for global DC/QC teams align with internal SOPs, processes and procedures.
• Ensure adoption of and accountability of change management initiatives and ongoing oversight of implemented policies and processes for the Global team.
• Respond to escalated client/requester/interdepartmental issues.
• Support the Director of Central Operations, Director of Provider Global Operations and Senior Director of Vendor Strategy and Performance to establish SLAs, monthly production targets, OT parameters, and workforce management responsibilities.
• Meet regularly with Global partners and internal Global leaders to review team performance.
• Work with internal Central Ops leaders & Global QC/DC leadership teams to identify, analyze, and problem solve any areas of opportunity related to operational excellence and continuous improvement.
• Ensure Global partners have adequate access to essential applications/reporting necessary to their role and termination of access for Global contractors is executed upon departure.
• Support technical events that occur.
• Work with internal technology teams to support in the build-out and updates of necessary data/digital initiatives driven by the Director of Central Operations.
• Partner with internal and Global stakeholders to support automation, digital transformation and process improvement initiatives that enhance operational efficiency, quality and business performance.
• Provide support to internal Central Operations team during periods of reduced capacity to ensure all managerial responsibilities are executed consistently across all Central Operations teams.
• Continually seek new opportunities to advance Sharecare’s transition plan and achieve expected transition milestones and targets.
• Carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations.

Skills

Team leadership

Communication

Customer service

Problem solving

Analytical skills

Confidential information handling

Change management

Adaptability

Presentation skills

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Visio

CRM

Power BI

Workday

Job description

Sharecare is a digital healthcare company seeking a Manager of Global Central Operations to align global partners with company goals, ensure service levels, and drive continuous operational excellence. You will influence cross‑functional teams, manage global workflows, and support strategic initiatives across regions.

You will lead internal operations, monitor performance against SLAs, and collaborate with partners to improve quality, efficiency, and regulatory compliance including HIPAA