Global Central Operations Lead - Remote

Sharecare; Little Rock (AR); Remote; USD 90,000 - 130,000; Full time

Job summary

Sharecare is seeking a Manager of Global Central Operations to align global partner activities with company goals and delivery of high-quality services. You will lead cross-functional teams, manage SLAs, and drive global process improvements in a remote, full-time role.

You will collaborate with Global and Central Operations leaders to ensure efficient workflows, change management, and transformation initiatives while maintaining HIPAA and regulatory compliance across operations.

Qualifications

• Bachelor’s degree or equivalent required.
• Minimum 5 years’ Medical Records experience preferred.
• 1 year of management experience or 2 years lead experience preferred.
• Experience with management applications such as Microsoft Suite, Visio, CRM, Power BI and Workday.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to align workflows with SOPs, processes and procedures.
• Ensure adoption of and accountability of change management initiatives and ongoing oversight of policies for the Global team.
• Respond to escalated client/requester/interdepartmental issues.
• Support leadership to establish SLAs, monthly targets, OT parameters, and workforce management responsibilities.
• Meet regularly with Global partners and internal leaders to review performance.
• Identify opportunities for operational excellence and continuous improvement.
• Ensure Global partners have access to essential applications and revoke access when needed.
• Support data/digital initiatives driven by the Director of Central Operations.
• Partner on automation and transformation initiatives.

Skills

Team leadership

Communication skills

Customer service

Analytical skills

Documentation

Change management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Suite

Visio

CRM

Power BI

Workday

Job description

Sharecare is seeking a Manager of Global Central Operations to align global partner activities with company goals and delivery of high-quality services. You will lead cross-functional teams, manage SLAs, and drive global process improvements in a remote, full-time role.

You will collaborate with Global and Central Operations leaders to ensure efficient workflows, change management, and transformation initiatives while maintaining HIPAA and regulatory compliance across operations.