Global Central Operations Manager (Remote)

Sharecare; Denver (CO); Remote; USD 125,000 - 180,000; Full time

Job summary

Sharecare is seeking a Manager of Global Central Operations to align global partner activities with company goals. You will focus on partner engagement, operational efficiency, and long-term planning, driving performance and continuous excellence across global teams.

Responsibilities include leading partnerships, ensuring SLAs, and supporting automation and digital transformation initiatives while adhering to HIPAA and regulatory requirements.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum of 5 years’ Medical Records experience preferred.
• Minimum of 1 year management experience or 2 years lead experience preferred.
• Experience with management applications such as the Microsoft Suite of applications, Visio, CRM, Power BI, and Workday.
• CRIS certification required.

Responsibilities

• Provide support to Global partners’ leadership teams and global trainers to ensure they become SMEs.
• Deliver feedback and provide direction to Global partners.
• Ensure accountability and support of Global partners in meeting their SLAs.
• Communicate essential updates to internal initiatives, procedures, and policies.
• Support necessary documentation buildout, updates, and organization.
• Work closely with onshore Central Operations leadership team to ensure workflows align with SOPs.
• Ensure adoption of change management initiatives and oversight of policies.
• Respond to escalated client/interdepartmental issues.
• Assist leadership to establish SLAs, monthly targets, OT parameters, and workforce management.
• Meet regularly with Global partners and internal leaders to review performance.
• Work with Global QC/DC leadership to identify opportunities for improvement.
• Ensure Global partners have access to essential applications and manage contractor access termination.
• Support automation and digital transformation initiatives.
• Assist during periods of reduced capacity to ensure managerial responsibilities are met.
• Pursue opportunities to advance Sharecare’s transition plan.
• Comply with HIPAA and labor regulations.

Skills

Team orientation

Fast-paced multitasking

Communication skills

Customer service

Analytical skills

Confidential handling

Proactiveness

Adaptability

Transparency

Presentation skills

Education

Bachelor’s degree or equivalent

CRIS certification

Tools

Microsoft Office

Visio

CRM

Power BI

Workday

Job description

Sharecare is seeking a Manager of Global Central Operations to align global partner activities with company goals. You will focus on partner engagement, operational efficiency, and long-term planning, driving performance and continuous excellence across global teams.

Responsibilities include leading partnerships, ensuring SLAs, and supporting automation and digital transformation initiatives while adhering to HIPAA and regulatory requirements.