Global Capital Markets Client Relations Administrator III

Wilmington Trust; Wilmington (DE); On-site; USD 39,000 - 65,000; Full time

Job summary

M&T Bank in Wilmington, Delaware seeks a skilled professional to oversee client relationships and administer corporate and institutional trust accounts. You will support senior staff, manage daily client requests, and coordinate with service partners to ensure timely responses.

The role emphasizes strong customer service, excellent communication, and the ability to build trust with clients. A related degree is preferred, with certification such as CCTS beneficial for corporate trust focus.

Qualifications

• Strong focus on customer service and satisfaction.
• Bilingual or multilingual abilities are not specified.
• Excellent verbal and written communications skills.
• Strong interpersonal skills with ability to build trust with clients.

Responsibilities

• Oversee client relationships, advising on design and administration of trust accounts.
• Assist senior staff in revenue-generating activities and client meetings.
• Serve as primary contact for clients and resolve inquiries promptly.
• Coordinate with internal/external service partners to address issues.
• Maintain industry knowledge and adherence to policies and controls.

Skills

Customer service

Verbal and written communication

Analytical ability

Interpersonal skills

Education

Bachelor's degree

CCTS certification (preferred)

Job description

M&T Bank in Wilmington, Delaware seeks a skilled professional to oversee client relationships and administer corporate and institutional trust accounts. You will support senior staff, manage daily client requests, and coordinate with service partners to ensure timely responses.

The role emphasizes strong customer service, excellent communication, and the ability to build trust with clients. A related degree is preferred, with certification such as CCTS beneficial for corporate trust focus.