Senior GCM Client Administrator for Trust & Institutions

M&T Bank; Wilmington (DE); On-site; USD 68,000 - 114,000; Full time

Job summary

M&T Bank in Wilmington, Delaware seeks a trusted administrator to oversee client relationships in Global Capital Markets, focusing on trust accounts for high net-worth private and institutional clients. You will support senior relationship managers, prepare documents, process transactions, and serve as primary contact for client requests.

The role emphasizes risk controls, compliance with policies, and collaboration with internal partners.

Qualifications

• Bachelor’s degree with direct client contact experience.
• Strong focus on customer service and satisfaction.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee client relationships and recommend design/administration of trust accounts.
• Assist senior staff with revenue activities and client meetings.
• Serve as primary contact, resolve client inquiries promptly.
• Coordinate with internal/external partners to address issues.
• Maintain industry knowledge and ensure compliance with policies.

Skills

Customer service

Communication skills

Relationship management

Education

Bachelor’s degree + 2 years relevant experience

6 years higher education and/or work experience with client contact

Tools

CRM software

Microsoft Office

Job description

M&T Bank in Wilmington, Delaware seeks a trusted administrator to oversee client relationships in Global Capital Markets, focusing on trust accounts for high net-worth private and institutional clients. You will support senior relationship managers, prepare documents, process transactions, and serve as primary contact for client requests.

The role emphasizes risk controls, compliance with policies, and collaboration with internal partners.