Senior GCM Trust & Client Relations Administrator

Wilmington Trust; Wilmington (DE); On-site; USD 68,000 - 114,000; Full time

Job summary

M&T Bank is seeking a senior-level administrator to lead Global Capital Markets trust and related client services in Wilmington, DE. You will manage responsibilities for high net-worth private and institutional clients and coordinate with senior relationship managers to ensure accurate and timely client transactions, accounts, and distributions.

You will mentor staff while complying with risk and regulatory standards and contributing to process improvements within the trust operations domain.

Qualifications

• Bachelor’s degree or equivalent with direct client contact experience.
• Strong focus on customer service and satisfaction.
• Excellent verbal and written communications.
• Experience with relationship management in a financial services context.

Responsibilities

• Oversee client relationships and advise on design and administration of trust accounts.
• Assist senior account representatives in revenue-generating activities.
• Serve as primary client contact and build trusted relationships.
• Coordinate with internal and external partners to resolve issues.
• Maintain industry knowledge and apply it to the role.
• Adhere to risk, policy, and regulatory standards and controls.
• Provide coaching and mentoring to team associates.

Skills

Customer service

Verbal and written communications

Relationship management

Mentoring

Financial services knowledge

Education

Bachelor’s degree

CCTS certification

Finance/Business/Economics/Accounting

Job description

M&T Bank is seeking a senior-level administrator to lead Global Capital Markets trust and related client services in Wilmington, DE. You will manage responsibilities for high net-worth private and institutional clients and coordinate with senior relationship managers to ensure accurate and timely client transactions, accounts, and distributions.

You will mentor staff while complying with risk and regulatory standards and contributing to process improvements within the trust operations domain.