Client Trust Administrator I - Capital Markets

M&T Bank Corporation; Wilmington (DE); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Corporation in Wilmington, Delaware, United States, seeks an administrator for Global Capital Markets trust and client servicing. You will support Relationship Managers, facilitate routine account administration, and coordinate with internal teams to respond to client requests and ensure accurate processing of transactions.

The role requires a focus on client service, strong communication, and adherence to risk and regulatory standards.

Qualifications

• Combined minimum of 3 years higher education and/or work experience
• Demonstrated focus on customer service and satisfaction
• Demonstrated verbal and written communication skills

Responsibilities

• Support the Relationship Manager with oversight of client relationships, making appropriate recommendations regarding routine internal business activities.
• Assist account representative(s) in revenue-generating activities by providing appropriate recommendations and preparing documents for meetings.
• Manage daily implementation of client strategies as required.
• Foster client relationships with assigned client base, serving as point of contact for the client; make recommendations for services to correct and/or enhance the client experience.
• Resolve problems and respond to client requests in a timely manner.
• Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.
• Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally.
• Remain current on industry news applicable to the line of business.
• Demonstrate knowledge of corporate policies and procedures related to the administrative role.
• Provide and maintain appropriate levels of controls to minimize losses.
• Provide effective support of team members as requested.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Communication

Attention to detail

Financial services

Education

Bachelor’s degree in Finance or related field

Tools

Microsoft Office

CRM software

Job description

M&T Bank Corporation in Wilmington, Delaware, United States, seeks an administrator for Global Capital Markets trust and client servicing. You will support Relationship Managers, facilitate routine account administration, and coordinate with internal teams to respond to client requests and ensure accurate processing of transactions.

The role requires a focus on client service, strong communication, and adherence to risk and regulatory standards.