Global Banking Customer Success Manager | Growth & Insight

Regnology; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Regnology is seeking a Customer Success Manager in the United States to drive loyalty, retention and growth by mapping the customer journey, collecting feedback, and turning insights into action.

You will own relationships, analyze metrics, conduct regular Service Reviews, and partner with teams to implement improvements, ensuring a positive experience across key accounts and protecting Regnology's reputation.

Qualifications

• Bachelor’s degree in Business or related fields.
• 5 years of experience in customer success, account management, or related roles.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to analyze data and provide actionable insights.
• Excellent organizational and time-management skills.
• Customer-centric mindset and passion for helping clients succeed.
• Fluency in English is a requirement.
• You are based in Poland.

Responsibilities

• Build strong, long-lasting relationships with customers and own the relationship through proactive engagements.
• Understand the customer experience with products and services and provide feedback for improvements.
• Deliver a structured Service Review at regular intervals with compiled information for customers.
• Analyze metrics and KPIs to form a Customer Success plan tailored to each client.
• Advocate for customers and protect Regnology’s reputation through transparent collaboration.
• Deliver on assigned KPIs to provide a standard customer experience.
• Cooperate with the team to communicate major incidents and drive positive outcomes.

Skills

Communication

Interpersonal skills

Problem-solving

Data analysis

Time management

English fluency

Relationship building

Presentation skills

Education

Bachelor’s degree in Business or related fields

Job description

Regnology is seeking a Customer Success Manager in the United States to drive loyalty, retention and growth by mapping the customer journey, collecting feedback, and turning insights into action.

You will own relationships, analyze metrics, conduct regular Service Reviews, and partner with teams to implement improvements, ensuring a positive experience across key accounts and protecting Regnology's reputation.