Healthcare Customer Success Manager - Growth & Retention

NRC Health; Lincoln (NE); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Volunteer time off

Competitive benefits

Career development

Customer-centric culture

Job summary

NRC Health seeks a Customer Success Manager to partner with healthcare organizations and deliver insights into how patients experience care. You will develop relationships that promote portfolio growth, retention and loyalty, and you will help shape success plans with the Growth Team.

You will travel up to 30% to engage with partners, present solutions, and drive adoption of NRC Health's offerings. A Bachelor's degree and strong communication skills are required to thrive in this role in

Qualifications

• Bachelor's Degree Required.
• Healthcare experience a plus.
• The ability to travel up to 30%.
• Excellent verbal, written and interpersonal communication skills.
• Effective presentation and facilitation skills.
• Microsoft Suite (Word, Excel, Outlook) required; CRM experience preferred.

Responsibilities

• Partner with healthcare organizations to deliver innovative solutions.
• Develop relationships that promote portfolio development, expansion, retention and loyalty.
• Collaborate with Growth Team to devise and facilitate customer success plans.
• Engage in solution and industry training and continuous learning.

Skills

Communication Skills

Travel up to 30%

CRM experience

Presentation & facilitation

Microsoft Office proficiency

Education

Bachelor's degree

Tools

CRM system

Microsoft Office Suite

Job description

NRC Health seeks a Customer Success Manager to partner with healthcare organizations and deliver insights into how patients experience care. You will develop relationships that promote portfolio growth, retention and loyalty, and you will help shape success plans with the Growth Team.

You will travel up to 30% to engage with partners, present solutions, and drive adoption of NRC Health's offerings. A Bachelor's degree and strong communication skills are required to thrive in this role in