Global Customer Success Manager — Growth & Retention

Nextens; Houston (TX); On-site; USD 45,000 - 74,000; Full time

Job summary

ICIS is seeking a Customer Success Manager to lead the engagement strategy for a portfolio of accounts. You will build trusted relationships, understand customer goals, and work with ICIS teams to improve retention, satisfaction, product adoption, and growth.

You will proactively engage with clients, drive value-based conversations, and identify opportunities for expansion while collaborating with account managers to ensure an exceptional client experience. Travel may be required.

Qualifications

• Fluency in English required.
• Client-facing experience in CS/AM or related role.
• Strong verbal and written communication; ability to influence across teams.
• Excellent time management, project management, problem-solving, prioritization and multitasking.
• Self-directed, able to own initiatives with minimal supervision.
• Experience with Microsoft Office Suite; Salesforce is a plus.

Responsibilities

• Deliver the Customer Success engagement strategy for a portfolio of accounts.
• Build trusted customer relationships and understand customer goals and workflows.
• Collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.
• Develop deep understanding of assigned accounts and identify engagement opportunities.
• Maintain stakeholder maps and understand customer workflows to drive value.

Skills

Customer success

Account management

Stakeholder communication

Time management

Problem solving

Independent work

MS Office (Outlook, Excel, PowerPoint,

Tools

Salesforce

Job description

ICIS is seeking a Customer Success Manager to lead the engagement strategy for a portfolio of accounts. You will build trusted relationships, understand customer goals, and work with ICIS teams to improve retention, satisfaction, product adoption, and growth.

You will proactively engage with clients, drive value-based conversations, and identify opportunities for expansion while collaborating with account managers to ensure an exceptional client experience. Travel may be required.