Senior Customer Success Manager, RegTech SaaS - Remote

Kodex; Northern (KY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Remote-first (US)

Annual offsites

Competitive salary

Meaningful equity

Unlimited PTO

14 company holidays

12 weeks parental leave

Medical/Dental/Vision

401(k)

Growth opportunities

Job summary

Kodex is seeking an experienced Customer Success Manager (CSM) to drive retention, renewals, and growth across a portfolio of high-impact clients. You will own onboarding, oversee implementation, and ensure long‑term success in partnership with Sales, Business Operations, and Engineering.

This is a US-based remote role with Pacific Time hours. You’ll own accounts, shape the customer journey, and help build scalable CS processes while coordinating with Product and Engineering to advocate for

Qualifications

• 5+ years of customer‑facing experience in SaaS.
• 2+ years in SaaS Customer Success or Account Management.
• Experience managing high‑ARR, high‑touch customers with strategic complexity.
• Customer‑centric mindset with enough technical fluency for implementations.
• Excellent executive‑level communication and presentation skills.
• Strong organizational skills in a fast‑paced startup environment.
• Comfortable working Pacific Time hours.

Responsibilities

• Drive the post‑sales experience from adoption to renewal in partnership with Sales and Ops.
• Own account planning, success tracking, and team alignment.
• Lead onboarding and post‑sale implementations.
• Build and nurture relationships across accounts to drive value.
• Triage, resolve, and track customer‑reported issues with Engineering when needed.
• Champion customer needs within the product roadmap and feedback loops.
• Design engagement strategies that scale across accounts and lifecycle stages.
• Help design and improve CS processes, tooling, and external‑facing programs.

Skills

Customer-facing

Account Management

SaaS

Executive Communication

Relationship Building

Strategic Thinking

Tools

HubSpot

Job description

Kodex is seeking an experienced Customer Success Manager (CSM) to drive retention, renewals, and growth across a portfolio of high-impact clients. You will own onboarding, oversee implementation, and ensure long‑term success in partnership with Sales, Business Operations, and Engineering.

This is a US-based remote role with Pacific Time hours. You’ll own accounts, shape the customer journey, and help build scalable CS processes while coordinating with Product and Engineering to advocate for