Global AV Remote Assistance Lead

Uber Technologies Inc.; San Francisco (CA); Remote; USD 162,000 - 180,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits

Job summary

Uber Technologies Inc. is seeking a Program Leader, AV Remote Assistance Partner Enablement in San Francisco to own the launch and evolution of Remote Assistance across a global partner portfolio.

You will build scalable playbooks, manage vendor ecosystems, and drive the product roadmap by translating field signals into actionable improvements. The role requires leading global operations, managing vendor onboarding, and aligning internal teams with partner priorities while traveling globally up

Qualifications

• 5+ years in program or operations management, including standing up net-new operations or launching new markets.
• Bachelor's degree or equivalent work experience
• Direct experience managing vendors or BPO partners - sourcing, contracting, performance management, and compliance

Responsibilities

• Stand Up and Lead Global Operations: Launch RA Operations for new AV partners on their own tooling and in their own markets, owning labor, infrastructure and tech readiness and building scalable playbooks.
• Own the Vendor Ecosystem: Run selection, onboarding and lifecycle management for RA staffing and operations partners, set the performance bar and enforce it through SLAs, business reviews, and corrective action and own compliance against contractual and regulatory requirements market by market.
• Drive the Product: Serve as the operations counterpart to the teams developing tooling, driving continuous improvement of the integration layer that connects our systems into AV partner platforms and converting field signals - including workflow friction, failure modes, efficiency drag - into a prioritized roadmap you help design.
• Lead Across the Organization: Align AV partners, internal teams, and vendors with genuinely competing priorities on scope, sequencing, and tradeoffs, manage the risk without heavy oversight, and land status, risk, and decisions cleanly with audiences from frontline vendor ops to executive leadership.

Skills

Program/Operations management

Vendor management

Education

Bachelor's degree or equivalent work experience

Job description

Uber Technologies Inc. is seeking a Program Leader, AV Remote Assistance Partner Enablement in San Francisco to own the launch and evolution of Remote Assistance across a global partner portfolio.

You will build scalable playbooks, manage vendor ecosystems, and drive the product roadmap by translating field signals into actionable improvements. The role requires leading global operations, managing vendor onboarding, and aligning internal teams with partner priorities while traveling globally up