Head of Remote Assistance for Autonomous Ops

Uber; United States; Remote; USD 216,000 - 240,000; Full time

Job summary

Uber is seeking a Lead Product Manager for Remote Assistance to own the end-to-end success of Uber's RA platform across partners and markets. You will define when remote assistance is invoked, what operators see and do, escalation workflows, and how performance is measured and improved.

You will collaborate with engineering, safety, and operations to scale RA, drive launches, set guardrails, and prioritize the roadmap based on field learnings, ensuring readiness before deployment.

Responsibilities

• Own the product strategy, roadmap, and execution for Uber’s remote assistance platform, defining how human operators support autonomous vehicle operations across partners and markets.
• Define the end-to-end remote assistance system, including operator tooling, escalation triggers, decision boundaries, resolution workflows, auditability, and handoff points between autonomy systems and human operators.
• Build a scalable product platform that supports multiple partner integrations, vehicle platforms, operating models, and regional requirements without fragmenting the operator experience.
• Partner closely with engineering and autonomy teams to define system interfaces, backend services, data flows, and latency and reliability requirements needed for high-quality real‑time support.
• Work with operations teams to design operator workflows, staffing assumptions, training inputs, and quality processes that enable effective day‑to‑day execution.
• Establish metrics and feedback loops to evaluate safety, intervention quality, response latency, operator efficiency, resolution outcomes, and rider impact.
• Collaborate with safety, legal, and policy partners to define guardrails, escalation protocols, and incident review processes for remote assistance operations.
• Drive launch readiness for new partners, features, and geographies, ensuring remote assistance capabilities are in place before commercial deployment.
• Use learnings from field operations, incidents, and partner changes to prioritize roadmap improvements and reduce unnecessary human intervention over time.
• Communicate strategy, tradeoffs, performance, and key risks clearly to leadership and cross‑functional stakeholders.

Job description

Uber is seeking a Lead Product Manager for Remote Assistance to own the end-to-end success of Uber's RA platform across partners and markets. You will define when remote assistance is invoked, what operators see and do, escalation workflows, and how performance is measured and improved.

You will collaborate with engineering, safety, and operations to scale RA, drive launches, set guardrails, and prioritize the roadmap based on field learnings, ensuring readiness before deployment.