Program Lead, AV Remote Assistance Partner Enablement

Uber; United States; Hybrid; USD 162,000 - 180,000; Full time

Benefits offered by this job

Bonuses

Equity

401(k) plan

Job summary

Uber is seeking a Program Leader to launch and evolve Remote Assistance (RA) across a global portfolio of AV partners. You will build high-performing teams, manage infrastructure, vendor ecosystems, and the operating model to support millions of users worldwide.

You will drive product-like operational improvements, own roadmaps, and lead cross-functional teams through ambiguity and rapid change. Expect travel and deep collaboration with partners and internal teams.

Qualifications

• 5+ years in program or operations management, including launching new markets or standing up operations.
• Direct experience managing vendors or BPO partners—sourcing, contracting, performance management, and compliance.
• Strong ability to operate in high-tempo, ambiguous environments and influence roadmaps without formal product title.

Responsibilities

• Stand up RA Operations for new AV partners, manage labor, infrastructure, and readiness.
• Oversee vendor ecosystem: onboarding, lifecycle management, SLAs, and compliance across markets.
• Drive product-by-operations: translate field signals into prioritized roadmap and integration improvements.
• Align stakeholders across partner ops, internal teams, and vendors with competing priorities.

Skills

Program management

Vendor management

Operations leadership

Education

Bachelor's degree or equivalent

Job description

About the Role

Leading at Uber means setting direction in motion, not waiting for perfect conditions. As a Program Leader, you will act as a strategic and organizational partner to senior leadership, driving the high-leverage initiatives that keep our global support engine running. You will build high-performing teams in ambiguous environments, making hard calls under pressure and carrying the weight of decisions that define how we support millions of users across the globe.

As Program Lead, AV Remote Assistance Partner Enablement, you'll own the launch and ongoing evolution of Remote Assistance (RA) across our global portfolio of AV partners—each with their own tooling, workflows, and operational requirements. You'll drive decisions on how the program is built, staffed and run: the infrastructure, the vendor ecosystem, the operating model and the product roadmap that ties them together. This is a high-autonomy, high-ambiguity role for an operator who can launch fast and design for what the program needs to look like with both immediate- and long-term impact.

What You’ll Do

• Stand Up and Lead Global Operations: Launch RA Operations for new AV partners on their own tooling and in their own markets, owning labor, infrastructure and tech readiness and building scalable playbooks.
• Own the Vendor Ecosystem: Run selection, onboarding and lifecycle management for RA staffing and operations partners, set the performance bar and enforce it through SLAs, business reviews, and corrective action and own compliance against contractual and regulatory requirements market by market.
• Drive the Product: Serve as the operations counterpart to the teams developing tooling, driving continuous improvement of the integration layer that connects our systems into AV partner platforms and converting field signals—including workflow friction, failure modes, efficiency drag—into a prioritized roadmap you help design.
• Lead Across the Organization: Align AV partners, internal teams, and vendors with genuinely competing priorities on scope, sequencing, and tradeoffs, manage the risk without heavy oversight, and land status, risk, and decisions cleanly with audiences from frontline vendor ops to executive leadership.

Basic Qualifications

• 5+ years in program or operations management, including standing up net-new operations or launching new markets
• Bachelor's degree or equivalent work experience
• Direct experience managing vendors or BPO partners—sourcing, contracting, performance management, and compliance

Preferred Qualifications

• Experience in autonomous vehicles, robotics, or another frontier-technology operating environment
• Background in high-tempo, real-time operations—network operations centers, dispatch, live escalations, or similar
• Track record influencing product roadmaps without a formal product title; strong product instincts and a builder's default
• Demonstrated analytical rigor: you use data to diagnose, measure, and make the case for change
• Experience owning both technical/infrastructure and labor/workforce components of an operation at the same time
• Experience building 0 to 1 structure where none exists and a bias toward acting on incomplete information over waiting for clarity
• Willingness to travel globally for partner launches and vendor site visits. Estimate is 25% of the time

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.