Program Lead, AV Remote Assistance Partner Enablement

Ladders; United States; Remote; USD 162,000 - 180,000; Full time

Benefits offered by this job

Bonus program

Equity awards

401(k) plan

Employee benefits

Job summary

Ladders seeks a Program Lead, AV Remote Assistance Partner Enablement to drive the launch and scaling of remote assistance operations for autonomous vehicle partners. You will coordinate vendors, internal stakeholders, and partner teams to ensure compliant, efficient execution in a high-tempo environment.

The role emphasizes translating field feedback into scalable playbooks and operational improvements across markets, with remote US-based operations and a competitive compensation package.

Qualifications

• 5+ years of experience in program or operations management, launching new operations or markets.
• Bachelor's degree or equivalent work experience.
• Experience managing vendors or BPO partners, including sourcing and compliance.
• Familiarity with autonomous vehicles, robotics, or similar technologies is preferred.
• Background in high-tempo operations such as network operations centers or dispatch.
• Proven ability to influence product roadmaps without a formal title.
• Strong analytical skills and the ability to leverage data for decision-making.

Responsibilities

• Launch and lead remote assistance operations for new autonomous vehicle partners, ensuring readiness across labor, infrastructure, and technology.
• Manage the vendor ecosystem, including selection, onboarding, performance management, and compliance.
• Drive product improvements by collaborating with tooling development teams and prioritizing operational needs based on field feedback.
• Align diverse stakeholders, including partners and internal teams, to manage competing priorities and risks effectively.
• Create scalable playbooks for operations that can adapt to varying partner requirements and markets.

Skills

Vendor management

Product roadmaps influence

Analytical skills

Data-driven decision making

High-tempo operations

Education

Bachelor's degree or equivalent work experience

Job description

For our client, we are seeking a Program Lead, AV Remote Assistance Partner Enablement to join the team of a leader in the Consumer Technology space.

This role will drive the launch and scaling of remote assistance operations for autonomous vehicle partners, with a focus on readiness across labor, infrastructure, and technology. You will coordinate vendors, internal stakeholders, and partner teams to ensure compliant, efficient execution in a high-tempo operational environment. The position also plays a key role in translating field feedback into operational improvements and scalable playbooks that support growth across markets.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $162,000 – $180,000 annually

Responsibilities

• Launch and lead remote assistance operations for new autonomous vehicle partners, ensuring readiness across labor, infrastructure, and technology.
• Manage the vendor ecosystem, including selection, onboarding, performance management, and compliance.
• Drive product improvements by collaborating with tooling development teams and prioritizing operational needs based on field feedback.
• Align diverse stakeholders, including partners and internal teams, to manage competing priorities and risks effectively.
• Create scalable playbooks for operations that can adapt to varying partner requirements and markets.

Qualifications

• 5+ years of experience in program or operations management, particularly in launching new operations or markets.
• Bachelor's degree or equivalent work experience.
• Experience managing vendors or BPO partners, including sourcing and compliance.
• Familiarity with autonomous vehicles, robotics, or similar technologies is preferred.
• Background in high-tempo operations such as network operations centers or dispatch.
• Proven ability to influence product roadmaps without a formal title.
• Strong analytical skills and the ability to leverage data for decision-making.

Benefits

• Participation in the bonus program.
• Potential equity awards.
• Eligibility for a 401(k) plan.
• Access to various employee benefits.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.