Global AI Enablement & Adoption Lead

Amazon Web Services (AWS); Mountain View (CA); On-site; USD 177,000 - 239,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Senior AI Acceleration Lead to join the Customer Success Center of Excellence (CS COE). You will own adoption strategy, communications, and change management for customer success programs and AI tools reaching field roles and partners globally.

You will partner with Product Management, Engineering, Field Leadership, and Learning & Development to ensure programs land effectively and drive measurable impact on customer outcomes.

Qualifications

• Experience driving adoption of enterprise software, SaaS platforms, or internal tooling at scale.
• Strong background in enablement, change management, or field operations within technology companies.
• Experience with CRM tools (Salesforce), learning management systems, and enablement platforms (Highspot, Seismic)

Responsibilities

• Own end-to-end enablement and adoption strategy for CS Intelligence AI tools, driving measurable increases in usage across field teams and partners.
• Design and deliver content in collaboration with stakeholder teams (eLearning, learning paths, certifications, accreditation badges) and manage live sessions, office hours, and pitch practice exercises
• Own change management and field readiness across global field organizations, driving adoption from awareness through proficiency
• Plan and execute phased rollouts (regional, BU-level) for new tools and programs, managing dependencies with field leadership
• Track adoption and enablement metrics via dashboards; diagnose what is working and what is not, and implement corrective actions when usage falls behind plan
• Build repeatable enablement mechanisms (playbooks, onboarding frameworks, qualification criteria) that empower field teams to independently scale tool usage
• Lead cross-functional stakeholder communications for program launches, coordinating messaging across multiple geographic regions and business units
• Build and maintain relationships with field stakeholders to secure alignment and drive participation
• Enable field teams with personalized outreach, opportunity data, and tooling access; coordinate with regional teams to adapt engagement models locally
• Draft and deliver launch communications, status updates, and executive-level program summaries
• Navigate organizational complexity to influence adoption decisions without direct authority
• Collect and own the end-to-end feedback loop from tool users, translating signals into structured input for the tooling roadmap
• Drive prioritization of features and capabilities by advocating based on observed adoption patterns, competitive gaps, and unmet user needs
• Manage tooling guides, FAQ documentation, and self-service resources for field and partner teams
• Build and maintain operational dashboards to track program health, adoption velocity, and engagement metrics
• Run operational rhythm to maintain program momentum; identify blockers and implement process improvements to accelerate scale

Skills

Adoption of enterprise software

Enablement & change management

CRM & enablement tools experience

Education

Bachelor's degree or equivalent

Tools

Salesforce

Highspot

Seismic

Job description

Amazon Web Services (AWS) is seeking a Senior AI Acceleration Lead to join the Customer Success Center of Excellence (CS COE). You will own adoption strategy, communications, and change management for customer success programs and AI tools reaching field roles and partners globally.

You will partner with Product Management, Engineering, Field Leadership, and Learning & Development to ensure programs land effectively and drive measurable impact on customer outcomes.