Senior AI Enablement & Adoption Lead

Amazon Web Services (AWS); Austin (TX); On-site; USD 177,000 - 239,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Senior AI Acceleration Lead to advance customer success through AI-powered tools and enablement frameworks. You will own adoption strategy, communications, and change management for programs reaching thousands of field roles and partners globally.

You will partner with Product Management, Engineering, and Field teams to ensure programs land effectively and drive measurable customer outcomes.

Qualifications

• 6+ years of technical product or program management experience.
• Experience developing or delivering training programs across multiple sites or regions.
• Experience in written and verbal communication with executives and non-technical leaders.

Responsibilities

• Own end-to-end enablement and adoption strategy for CS Intelligence AI tools, driving usage across field teams and partners.
• Design and deliver content with eLearning, learning paths, certifications, and live sessions; manage office hours and practice exercises.
• Own change management and field readiness across global field organizations, driving adoption from awareness to proficiency.

Skills

adoption at scale

enablement

stakeholder mgmt

change management

communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

LMS (Learning Management)

Highspot

Seismic

Power BI

Tableau

Job description

Amazon Web Services (AWS) is seeking a Senior AI Acceleration Lead to advance customer success through AI-powered tools and enablement frameworks. You will own adoption strategy, communications, and change management for programs reaching thousands of field roles and partners globally.

You will partner with Product Management, Engineering, and Field teams to ensure programs land effectively and drive measurable customer outcomes.