Global Aftersales Support Specialist - Parts & Service

Behm Consulting LLC; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Paper Machinery Corporation (PMC) is seeking a Customer Service Representative to be the primary point of contact for aftermarket support, replacement parts, and service coordination. You will work within Salesforce and the ERP system to document and track requests.

The ideal candidate is organized, detail-oriented, and capable of handling multiple priorities in a fast-paced technical manufacturing environment, delivering responsive, solutions-oriented support to a global customer base.

Qualifications

• 3+ years in customer service or aftermarket support in manufacturing or industrial environments.
• Experience in B2B settings is preferred.
• Experience with ERP and CRM platforms, preferably Salesforce.
• Strong written and verbal communication skills.
• Highly organized with attention to documentation accuracy.

Responsibilities

• Serve as the first point of contact for aftermarket inquiries via phone, email, and other channels.
• Provide responsive, solutions-oriented support to customers worldwide.
• Maintain regular communication regarding order status, service requests, parts availability, and issue resolution.
• Follow up on open issues to ensure timely closure and satisfaction.
• Escalate technical or service concerns to internal teams when necessary.
• Prepare and process replacement parts quotations accurately and promptly.
• Monitor order status from entry through shipment and communicate updates to customers.
• Maintain accurate customer records, service requests, quotations, orders, and communications in Salesforce and ERP systems.
• Ensure all customer interactions are properly documented.
• Update and manage customer accounts, contacts, equipment records, and service histories.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

Tools

Salesforce

ERP system

Job description

Paper Machinery Corporation (PMC) is seeking a Customer Service Representative to be the primary point of contact for aftermarket support, replacement parts, and service coordination. You will work within Salesforce and the ERP system to document and track requests.

The ideal candidate is organized, detail-oriented, and capable of handling multiple priorities in a fast-paced technical manufacturing environment, delivering responsive, solutions-oriented support to a global customer base.