GlazierInstaller SubContractor 1099

The Glass Guru of Greater Chattanooga; Chattanooga (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedule

Competitive salary

Job summary

The Glass Guru of Greater Chattanooga is seeking a Glazier / Installer to fulfill installation projects in customers' homes, delivering a positive end-to-end experience from materials check to final walk-through.

Responsibilities include inspecting materials, loading jobs, communicating delays, validating installation scope, performing installations, troubleshooting on-site, documenting issues, and ensuring the site is clean.

Qualifications

• 1 year of residential glass installation experience.
• HS Diploma or equivalent required.
• Background check required; valid driver’s license and clean DMV record.

Responsibilities

• Inspect materials for size, style and damage.
• Load job materials and safety equipment for installation.
• Inform office/customer if installation is delayed.
• Verify installation scope, location and estimated time on-site.
• Install products and troubleshoot installation issues.
• Note issues and required materials when a date cannot be met.
• Coordinate with team to order materials and manage customer expectations.
• Keep customer's home clean and leave it in good condition.
• Explain care, maintenance and warranty to the customer.

Skills

Residential glass installation

Customer service

Communication

Time management

Education

HS Diploma or equivalent

Tools

Truck with glass rack

Job description

Benefits

• Flexible schedule
• Competitive salary

Roles & Responsibilities

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer's home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer's satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted
• Must have truck with glass rack, tools and insurance.

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills