Residential GlazierInstaller

The Glass Guru of Roseville; Roseville (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Paid time off

401(k)

Job summary

The Glass Guru of Roseville is seeking a dedicated Glazier/Installer to conduct in-home installations and ensure a high-quality customer experience. You will verify materials, load the vehicle, and maintain safety and cleanliness on-site.

You will install products, troubleshoot installations, and communicate any delays. A valid driver's license and physical fitness are required to perform this role at our Roseville location.

Qualifications

• 1 year residential glass installation experience.
• HS Diploma or equivalent are required.
• All candidates must pass initial background check and drug test. Valid driver’s license and a clean DMV record are required.
• Candidates must be physically capable of performing work, with the ability to lift up to 50–100 lbs. unassisted.

Responsibilities

• The Glazier / Installer is the primary product fulfillment position, delivering the customer experience in-home as part of the final installation process.
• Inspect materials to ensure correct size & style, and no damage or flaws on products to be installed.
• Load required materials into installation vehicles, including tools, paperwork, and safety equipment.
• Communicate with office and customer about any delays to scheduled installations.
• Validate work scope, locations, and estimated completion time upon arrival, and manage customer expectations accordingly.
• Install all products and services per the work order, troubleshoot on-site, and resolve installation issues.
• Note any issues or required materials for a later date if safety or quality cannot be achieved on the promised date.
• Coordinate with team members about incomplete work and material orders to prevent go-backs.
• Ensure customer’s home/business is left clean; use booties and protect surfaces.
• Close out installations by reviewing care, maintenance, warranty, and contact options with the customer.

Skills

Residential glass installation

Driving license

Physical fitness

Education

HS Diploma or equivalent

Job description

Benefits:

• Free food & snacks
• Health insurance
• Paid time off
• 401(k)

Roles & Responsibilities:

• The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.
• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

• *Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.