Glazier/Installer

The Glass Guru of Brentwood; Antioch (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Benefits after probation

Job summary

The Glass Guru of Brentwood is hiring a residential glass installer to join our team in California. You’ll inspect materials, load them for delivery, coordinate with the office, and ensure accurate installation and customer satisfaction.

You will install, troubleshoot, and complete installations, keeping customers informed and their spaces clean, while following safety and warranty guidelines.

Qualifications

• 1 year residential glass installation experience required.
• Candidate must pass initial background check and drug test.
• Valid driver's license and clean DMV record.
• Must be physically capable; ability to lift 50-100 lbs.

Responsibilities

• Inspect materials and ensure correct size, style, and no defects for installations.
• Load materials and equipment into installation vehicles.
• Communicate delays to office and customers as needed.
• Validate job scope, location, and estimated time of completion at customer site.
• Install products, troubleshoot and resolve on-site issues.
• Note any issues and required materials for future work if installation cannot be completed.
• Coordinate with team members to order any new materials and manage customer expectations.
• Ensure customer home or business is left clean and orderly.
• Walk customer through care, maintenance and warranty information at close of service.

Skills

Residential glass installation

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Roles & Responsibilities:

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.