Lead Glazier Foreman

The Glass Guru of North Atlanta; Tucker (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Glass Guru of North Atlanta is seeking a Glazier/Installer to fulfill our installation processes and enhance customer satisfaction. You will inspect job materials, load equipment, and ensure installations meet customer expectations.

The ideal candidate has residential glass installation experience, a valid driver's license, and can lift heavy materials. We value effective communication and problem-solving skills. Join our team to deliver outstanding service and maintain quality standards.

Qualifications

• 1 year residential glass installation experience.
• All candidates must pass initial background check and drug test.
• Valid license to drive, and a clean DMV record.
• Candidates must be physically capable of performing work.

Responsibilities

• Inspect job materials for size, style, and damage before installation.
• Load materials onto installation vehicle and prepare for job.
• Communicate with customers regarding installation times and expectations.
• Install products and troubleshoot any on-site issues.
• Ensure the customer's property is respected and cleaned after installation.

Skills

Residential glass replacement

Troubleshooting skills

Effective communication skills

Organizational skills

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Roles & Responsibilities

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s).

Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc.

Communicate to office AND customer if we'll be late for scheduled installation appointment.

Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.

Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on‑site.

If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.

Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go‑back can be discerned, and that customer expectations can be managed accordingly.

Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc.

Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions.

Qualifications & Educational Requirements

1 year residential glass installation experience.

HS Diploma or equivalent.

All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record.

Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted.

Preferred Skills

Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc.

Residential window/door installation including new construction and retrofit.

Window/door maintenance, weatherization, and repair.

Effective troubleshooting skills.

Excellent verbal/written communications skills.

Microsoft Office proficient (Word, Excel) preferred.

Hardworking, motivated, with excellent organizational and time‑management skills.

Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.