GlazierInstaller

The Glass Guru of Springfield; Springfield (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Competitive Wage

Company Vehicle

Generous Paid Time Off

Performance Based Bonus

Job summary

The Glass Guru of Springfield is seeking a Glazier / Installer to deliver exceptional installation services to customers. This role involves ensuring correct materials, conducting installations, and providing excellent customer service throughout the process.

Ideal candidates should have at least 2 years of residential glass installation experience, the ability to lift heavy materials, and strong communication skills. Additionally, the position offers benefits like free uniforms, competitive wages based on experience, and opportunities for advancement.

Qualifications

• 2 years residential glass installation experience required.
• Must pass background check and have a valid driving license.
• Physically capable of lifting up to 50-100lbs unassisted.

Responsibilities

• Inspect job materials and ensure they are correct and undamaged.
• Load required materials to installation vehicles.
• Communicate delays to the office and customer.
• Install products and troubleshoot installation issues.
• Leave the customer's home cleaner than before.
• Walk the customer through care and maintenance of products.

Skills

Residential glass installation experience

Effective troubleshooting skills

Excellent verbal/written communications skills

Microsoft Office proficient (Word, Excel)

Organizational and time-management skills

Education

HS Diploma or equivalent

Tools

Tools for glass installation

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development
• Competitive Wage, based on experience
• Company Vehicle
• Generous Paid Time Off
• Performance Based Bonus

This is a rare opportunity to work for an industry leader in Springfield MO.

Roles & Responsibilities

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s).

Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc.

Communicate to office AND customer if we’ll be late for scheduled installation appointment.

Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.

Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site.

If it’s not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.

Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.

Take care of the customer’s home/business, ensuring we leave it cleaner than when we found it... use booties, etc.

Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions.

Qualifications & Educational Requirements

• 2 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc.
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.