Glazier/Installer

The Glass Guru of Conroe; Texas; Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

401(k) matching

Descripción de la vacante

The Glass Guru of Conroe is seeking a skilled Glazier/Installer to fulfill in-home glass installations and deliver an excellent customer experience. You will inspect materials, load supplies, communicate delays, and perform installations while maintaining safety and cleanliness at the job site.

Requirements include 1–3 years of residential glass installation experience, a HS diploma, and a valid driver’s license with a clean DMV record.

Formación

• Residential glass installation experience.
• Excellent customer service and communication skills.
• Must be able to lift 50–100 lbs unassisted.
• Valid driver's license with clean DMV record.

Responsabilidades

• Inspect materials and verify correct size and style for each job.
• Load materials and equipment into installation vehicle; ensure safe handling.
• Communicate delays to office and customers as needed.

Conocimientos

Residential glass installation

Customer service

Lifting up to 100 lbs

Educación

HS Diploma or equivalent

Descripción del empleo

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• 401(k) matching

Roles & Responsibilities:

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc... Must be able to lift up to 75 pounds on own and carry glass up a ladder/scaffolding.
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 1-3 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period of 90 days and at the discretion of the Franchise Owner.