Glazier/Installer

The-Glass-Guru-of-Springfield; Springfield (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Company car

Competitive salary

Job summary

The Glass Guru of Springfield is seeking a Glazier / Installer to fulfill in-home installations and ensure a top-notch customer experience. You will inspect, load materials, coordinate with the office, and complete the installation while maintaining safety and quality standards.

Responsibilities include on-site installation, communication of delays, and post-installation care guidance, with a focus on leaving the home in pristine condition.

Qualifications

• 1 year of residential glass installation experience.
• HS Diploma or equivalent.
• Valid driver's license and a clean DMV record.
• Capable of lifting up to 50–100 lbs. unassisted.

Responsibilities

• Inspect materials for correct size and style, and check for damage.
• Load required materials and safety equipment into installation vehicles.
• Communicate delays to office and customer.
• Validate work, products, locations, and estimated completion time on arrival.
• Install products and troubleshoot on-site; resolve installation issues.
• Note issues and required materials if installation cannot be completed as promised.
• Coordinate with team to order missing materials and manage go-backs.
• Protect customer property and leave the space cleaner than before.
• Explain care, warranty, and follow-up contact after installation.

Skills

Residential glass

Physical ability

Communication skills

MS Office

Education

HS Diploma or equivalent

Job description

Benefits

• Paid time off
• Training & development
• Bonus based on performance
• Company car
• Competitive salary

Roles & Responsibilities

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer's home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer's satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.