Glazier/Installer

The Glass Guru of East Columbus, OH; Grove City (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Free uniforms

Paid time off

Vision insurance

Wellness resources

Job summary

The Glass Guru of East Columbus, OH is hiring a Glazier/Installer to fulfill installation projects in customers' homes. You will inspect materials, load and transport supplies, and ensure a high-quality customer experience on-site.

Must have 1 year of residential glass installation experience, a HS diploma or equivalent, and the ability to lift up to 100 lbs. Background check and drug screen are required; a valid driver's license with a clean DMV record is expected.

Qualifications

• 1 years residential glass installation experience.
• HS Diploma or equivalent.
• Pass initial background check and drug test; valid driver's license with a clean DMV record.
• Physically capable of performing work, lifting 50–100 lbs.

Responsibilities

• Inspect materials for correct size/style and check for damage.
• Load materials to installation vehicles with safety equipment.
• Communicate with office and customer if installation is delayed.
• On arrival, validate work scope, location, and estimated time with the customer.
• Install products and troubleshoot on-site; resolve issues where possible.
• Note issues and required materials if installation cannot be completed as promised.
• Coordinate with team to order materials and manage expectations.
• Protect customer's home; leave site cleaner than found.
• Close out installation by explaining care, warranty, and follow-up contact.

Skills

Residential glass installation

Excellent communication

Microsoft Office proficiency

Physical ability to lift 50–100 lbs

Education

HS Diploma or equivalent

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Paid time off
• Vision insurance
• Wellness resources

Roles & Responsibilities:

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills
• Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.