Gift Store Key Holder — Lead, Sell & Service

The Paper Store; Geneva (IL); On-site; USD 23,000 - 26,000; Part time

Job summary

The Paper Store in Geneva, IL is seeking a part-time Key Holder to provide exceptional customer service and lead by example on the sales floor. You will greet customers, explain product features, and help build loyalty through attentive assistance.

Responsibilities include coaching staff, processing exchanges, opening/closing duties, and maintaining visual merchandising standards. The role requires flexibility for evenings, weekends, and holidays in a fast-paced retail environment.

Qualifications

• Previous experience in retail leadership preferred.
• Ability to work flexible schedule including nights, weekends, holidays.
• Strong multitasking with attention to customers.

Responsibilities

• Greet and welcome every customer warmly and with enthusiasm.
• Explain product features and benefits related to customer needs.
• Increase sales with smart product recommendations.
• Provide excellent customer service and resolve issues.
• Supervise sales floor operations and maintain merchandising standards.
• Assist with store opening and closing procedures.
• Train and coach associates on GUEST service behaviors.
• Process customer returns and exchanges.
• Maintain store cleanliness and adhere to dress code.

Skills

Customer service

Leadership

Sales

Team player

Tools

POS Systems

Microsoft Office

Job description

The Paper Store in Geneva, IL is seeking a part-time Key Holder to provide exceptional customer service and lead by example on the sales floor. You will greet customers, explain product features, and help build loyalty through attentive assistance.

Responsibilities include coaching staff, processing exchanges, opening/closing duties, and maintaining visual merchandising standards. The role requires flexibility for evenings, weekends, and holidays in a fast-paced retail environment.