Gift Store Lead - World-Class Service & Sales Coach

The Paper Store; Wheeling Township (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

The Paper Store is hiring for a Key Holder to lead the team in delivering exceptional guest experiences and maintaining store standards. You will drive sales, coach staff, and operate the floor with a strong focus on customer care and product knowledge.

As a Key Holder, you will participate in opening/closing duties, supervise sales staff, and ensure POS and inventory accuracy. A flexible schedule including evenings, weekends, and holidays is required to succeed in this fast-paced environment.

Qualifications

• Prior leadership or supervisory experience in specialty retail.
• Ability to multi-task and provide high-level customer service.
• Proficient with POS systems and basic Microsoft Office.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Model the GUEST service approach and deliver world-class service.
• Greet customers warmly and understand their needs.
• Explain product features and build add-on sales.
• Supervise sales floor and assist with opening/closing procedures.
• Coach and train team to improve sales and service.
• Process returns and exchanges and maintain store standards.

Skills

Leadership

Customer service

Communication

Multi-tasking

Tools

POS Systems

Microsoft Office

Job description

The Paper Store is hiring for a Key Holder to lead the team in delivering exceptional guest experiences and maintaining store standards. You will drive sales, coach staff, and operate the floor with a strong focus on customer care and product knowledge.

As a Key Holder, you will participate in opening/closing duties, supervise sales staff, and ensure POS and inventory accuracy. A flexible schedule including evenings, weekends, and holidays is required to succeed in this fast-paced environment.