Guest Experience Lead & Sales Coach

The Paper Store; Wilmette (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

The Paper Store in Wilmette, IL is seeking a reliable Key Holder to support store operations, lead teammates, greet customers, manage the POS system, and help execute opening and closing procedures. This role emphasizes world-class service and adherence to company standards.

The ideal candidate will have retail leadership experience, strong communication skills, and the ability to coach others while maintaining visual standards and store safety.

Qualifications

• Proven leadership in a retail setting preferred.
• Strong customer service skills and ability to coach others.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Act as a TPS Champion by delivering World Class Service.
• Greet and assist customers, explain product features and benefits.
• Demonstrate knowledge of products and upsell appropriately.
• Coach and motivate team, provide feedback and recognition.
• Handle returns and exchanges, supervise sales floor, assist with opening/closing.

Skills

Leadership

Customer service

Multi-tasking

Communication

POS knowledge

Tools

POS Systems

Microsoft Office

Job description

The Paper Store in Wilmette, IL is seeking a reliable Key Holder to support store operations, lead teammates, greet customers, manage the POS system, and help execute opening and closing procedures. This role emphasizes world-class service and adherence to company standards.

The ideal candidate will have retail leadership experience, strong communication skills, and the ability to coach others while maintaining visual standards and store safety.