Gift Shop Lead & Guest Experience Manager

Jekyll Island, Georgia Vacation, Conservation, and Education Destination; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Vision

Dental

Life Insurance

Spouse/Child Life Insurance

AD&D

Critical Illness

Disability

Flexible Spending Accounts (health, 1)

Paid vacation and sick leave accrual

12 Paid Holidays

Parking pass

Amenity pass

Retirement: pension + 401(k)

Job summary

Jekyll Island Authority in Georgia seeks a Gift Shop Assistant Manager to support daily GSTC Gift Shop operations under general supervision. You will supervise staff, ensure excellent customer service, manage inventory, train employees, and maintain accurate financial records.

The role emphasizes training and performance evaluations, collaboration with the Director of Retail, GSTC Manager, and staff to meet sales goals while ensuring a welcoming, compliant shop environment.

Qualifications

• Completion of a high school diploma or a recognized equivalent. Related associate’s degree or higher is preferred.
• Three (3) years’ retail store experience required with a minimum of one year in lead or supervisory role.
• Experience in pricing, vendor relationships, market knowledge, staffing, management proficiency, verbal and written communication.
• Ability to work under pressure, handle challenging situations and solve problems.
• Outgoing, personable, friendly and love working with people.
• Proficiency computer skills required.
• Regular and predictable attendance and punctuality is required.
• Must be at least 18 years old
• Must have a valid drivers license
• Must successfully complete background check including credit and criminal.

Responsibilities

• Manage, lead, and motivate team members to drive sales growth and achieve store performance goals.
• Assist the Store Manager with hiring, onboarding, and training employees.
• Promote sales by actively engaging customers.
• Conduct employee performance evaluations and provide ongoing feedback.
• Develop employee schedules based on business demands and operational needs.
• Maintain composure under pressure and handle challenging situations.
• Collaborate with leadership to support retail operations, educational programming, and organizational objectives.
• Assist with inventory replenishment and stock management.
• Resolve customer inquiries, concerns, and complaints professionally and promptly.
• Ensure compliance with PCI standards and cash handling procedures.

Skills

Customer service

Leadership

Team supervision

Communication

Problem solving

Cash handling

Adaptability

Education

High school diploma or equivalent

Associate degree preferred

Tools

Computer skills

Job description

Jekyll Island Authority in Georgia seeks a Gift Shop Assistant Manager to support daily GSTC Gift Shop operations under general supervision. You will supervise staff, ensure excellent customer service, manage inventory, train employees, and maintain accurate financial records.

The role emphasizes training and performance evaluations, collaboration with the Director of Retail, GSTC Manager, and staff to meet sales goals while ensuring a welcoming, compliant shop environment.