Guest Experience Associate (Part-Time)

Jekyll Island; Saint Simons (GA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Georgia Defined Contribution Plan (GD、

Parking pass and Amenity Passes

Job summary

Jekyll Island Authority in Georgia is seeking a Guest Information Specialist for a part-time role. You will greet visitors, provide directions, maps, and information, and operate the POS for sales and parking transactions.

The schedule includes varied hours, weekends, and special events, with indoor/outdoor duties and exposure to weather. The position requires strong customer service skills, the ability to work independently or as part of a team, and reliable attendance.

Qualifications

• Two years of retail or customer service experience or equivalent combination of education, training, and experience.
• Basic computer skills, including Microsoft Office, and ability to learn POS systems.
• Strong verbal and written communication skills; ability to work independently or as part of a team.
• Flexible availability, including weekends, evenings, holidays, and occasional shift coverage.
• Regular attendance and punctuality for scheduled work shifts is required.
• Valid driver’s license.
• Employment is contingent upon successfully passing a criminal background check.
• A valid driver’s license is required for tasks involving travel between JIA locations; drivers must follow Georgia laws.
• Credit check required for positions handling cash transactions regularly.

Responsibilities

• Provide exceptional customer service and respond to guest inquiries professionally and courteously.
• Provide visitors with maps, directions, and information helpfully and courteously.
• Answer incoming telephone calls promptly, providing accurate information and assistance to visitors and staff.
• Assist guests via the intercom system by providing accurate information, directions, and problem resolution as needed.
• Operate the POS system for retail sales and parking fee transactions accurately.
• Deposit all receipts, verify deposits, and ensure all monies are accounted for.
• Assist customers at Plaza gates as needed.
• Participate in training activities to optimize customer service skills.
• Restock inventory and maintain a clean and orderly sales floor.
• Restock brochures and notify the Manager of low inventory levels.
• Enter customer vehicle information into the parking database.
• Assist with special projects as assigned.
• Perform other duties as assigned.

Skills

Retail experience

Customer service

Verbal communication

Written communication

Teamwork

Flexibility

Tools

POS systems

Microsoft Office

Job description

Jekyll Island Authority in Georgia is seeking a Guest Information Specialist for a part-time role. You will greet visitors, provide directions, maps, and information, and operate the POS for sales and parking transactions.

The schedule includes varied hours, weekends, and special events, with indoor/outdoor duties and exposure to weather. The position requires strong customer service skills, the ability to work independently or as part of a team, and reliable attendance.