Gift Shop Team Lead – Guest Experience & Retail

Noble House Hotels & Resorts; Saint Simons (GA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

FREE Jekyll Island annual parking pass

FREE team member meals

Hotel & Dining Discounts Nationwide

On-Demand Pay – Access Your Pay Before

Career Growth Opportunities

Job summary

Jekyll Island Club Resort, part of Noble House Hotels & Resorts, is seeking a Gift Shop Team Lead to deliver outstanding guest service and lead the retail team at our historic island property.

You will supervise associates, maintain merchandise presentation, and support store operations while contributing to a memorable guest experience on Jekyll Island.

We offer on-demand pay, team member meals, parking passes, and nationwide discounts, with opportunities for career growth.

Qualifications

• Previous retail, hospitality, or customer service experience preferred.
• Friendly, professional, and guest-focused personality.
• Strong communication and interpersonal skills.
• Comfortable assisting guests with purchases and recommendations.
• Ability to accurately handle cash and point-of-sale transactions.
• Organized with strong attention to detail.
• Dependable and able to work independently as well as part of a team.
• Flexible availability, including weekends and holidays as needed.
• Positive attitude and genuine desire to provide exceptional hospitality.

Responsibilities

• Lead by example in delivering exceptional guest service and creating a welcoming shopping experience.
• Assist with supervising, training, and retail associates.
• Support daily opening and closing procedures and ensure store readiness.
• Assist with inventory control, receiving shipments, replenishment, and cycle counts.
• Support sales goals, promotional activities, and resort retail initiatives.
• Help ensure accurate transactions, proper cash handling procedures, and compliance with resort policies.
• Communicate operational needs and opportunities to the Gift Shop Supervisor.
• Assist the Retail Supervisor with daily shop operations.
• Help create an elevated retail experience that reflects the character of our historic resort.

Skills

Retail experience

Hospitality

Customer service

Cash handling

Communication skills

Interpersonal skills

Organizational skills

Team leadership

Job description

Jekyll Island Club Resort, part of Noble House Hotels & Resorts, is seeking a Gift Shop Team Lead to deliver outstanding guest service and lead the retail team at our historic island property.

You will supervise associates, maintain merchandise presentation, and support store operations while contributing to a memorable guest experience on Jekyll Island.

We offer on-demand pay, team member meals, parking passes, and nationwide discounts, with opportunities for career growth.