Gift Shop Assistant Manager (Full-time)

Jekyll Island, Georgia Vacation, Conservation, and Education Destination; Saint Simons (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Vision and Dental Insurance

Paid vacation & holidays

Parking pass

Life Insurance

Job summary

Jekyll Island Authority seeks a Gift Shop Assistant Manager for the Georgia Sea Turtle Center Gift Shop. You will support daily operations, supervise staff, manage inventory, and ensure excellent customer service.

This role reports to the Gift Shop Manager and requires strong leadership, training, and financial record-keeping to keep shop performance on target. Weekend availability is often needed.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 3 years of retail store experience with 1 year in a lead role.
• Experience in pricing, vendor relations, staffing and supervision.
• Ability to work under pressure, solve problems, and remain calm.
• Willingness to work weekends and holidays; reliable attendance.

Responsibilities

• Lead and motivate staff to drive sales and store performance.
• Assist with hiring, onboarding, and training of employees.
• Promote sales by actively engaging customers.
• Conduct performance evaluations and provide feedback.
• Schedule staff based on business needs and budgets.
• Ensure PCI compliance and accurate daily deposits.

Skills

Customer service

Staff supervision

Inventory management

Training & evaluation

Budget awareness

Education

High School diploma

Associate degree preferred

Tools

POS system

Inventory software

Job description

Location: Jekyll Island, GA

Job Id:1797

# of Openings:1

Job Title:Gift Shop Assistant Manager

Department/Division:Georgia Sea Turtle Center (GSTC) / Retail Operations

Status:Regular, Full-time

Pay:$20.12 per hour

Reports to:Gift Shop Manager

Benefits

Health Insurance, Vision, Dental, Life Insurance, Spouse/Child Life Insurance, AD&D, Critical Illness, Disability, Flexible Spending Accounts (health, dependent). Paid vacation and sick leave accrual. 12 Paid Holidays. Parking pass. Amenity pass.
Retirement: Employee Retirement System of Georgia (GSEPS) Retirement benefits include a pension plus a matching 401(k)
Closing date: 4:00pm Wednesday November 18, 2026.

Job Summary

Under general supervision, the Gift Shop Assistant Manager supports the Store Manager in overseeing the daily operations of the Georgia Sea Turtle Center Gift Shop. Responsibilities include providing exceptional customer service, supervising gift shop staff, managing inventory, conducting employee training and performance evaluations, motivating and developing team members, maintaining accurate financial and accounting records, and ensuring efficient and effective shop operations.

Description

• Manage, lead, and motivate team members to drive sales growth and achieve store performance goals.
• Assist the Store Manager with hiring, onboarding, and training employees.
• Promote sales by actively engaging customers.
• Responsible for conducting employee performance evaluations and providing ongoing feedback to support professional development and performance improvement.
• Develop employee schedules based on business demands and operational needs.
• Maintain composure under pressure and effectively handle challenging situations.
• Establish performance goals and expectations for employees and monitor progress.
• Collaborates with the Director of Retail, GSTC Manager, and Georgia Sea Turtle Center staff to support retail operations, educational programming, and organizational objectives.
• Assist the Manager with merchandise availability through effective daily inventory replenishment and stock management.
• Resolve customer inquiries, concerns, and complaints professionally and promptly.
• Assist with inventory control processes, including physical inventory counts, identifying shortages or overages, and reporting discrepancies to the Store Manager.
• Monitor labor costs and operating expenses to remain within budget and align with projected visitation levels.
• Maintain a safe, clean, and welcoming environment for customers and employees.
• Stays informed about GSTC operations and events by attending staff meetings and communicating important updates to team members at the beginning of each shift.
• Enforce all organizational policies, procedures, and operational standards.
• Prepare daily deposits and revenue reports, ensuring accounting records are accurate and submitted in a timely manner.
• Ensure compliance with all PCI standards and credit card processing regulations.
• Responsible for maintaining proper cash handling procedures and internal controls.
• Ensure the store remains clean, organized, and sanitary at all times.
• Support the mission of the Georgia Sea Turtle Center by promoting awareness while striving to increase store sales and customer engagement.
• Preforms other duties as assigned.

Qualifications

• Completion of a high school diploma or a recognized equivalent. Related associate’s degree or higher is preferred.
• Three (3) years’ retail store experience required with a minimum of one year in lead or supervisory role.
• Proven experience in pricing, vendor relationships, market knowledge, staffing, management proficiency, verbal and written communication.
• Ability to work under pressure, handle challenging situations and solve problems
• Outgoing, personable, friendly and love working with people.
• Ability to work weekends, holidays, occasionally early evening
• Regular and predictable attendance and punctuality is required.
• Must be at least 18 years old
• Must have a valid drivers license
• Must successfully complete background check including credit and criminal.

Physical Requirements/Working Conditions

• Exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
• More than 50% of the typical work day will be spent standing.
• Between 25 and 50% of the day will be spent walking, lifting, grasping, feeling and climbing, pushing, and pulling.
• Less than 25% of the day will be spent climbing, stooping, kneeling, crouching, crawling, and sitting.
• Sensory abilities required include vision, hearing and touching with more than 50% of the day spent communicating; talking and hearing.
• Must have visual clarity to determine accuracy, neatness and thoroughness of work assigned as well as close visual clarity to prepare, analyze data and figures and operate and view a computer.
• Majority of work will be performed within an indoor office environment. Typically work is not conducted in adverse environmental conditions.
• Noise level is considered quiet to normal.

This description of job responsibilities is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.

Successful completion of background check is required including credit when applicable to the position.

Relocation expenses are not authorized, applicants should consider this when applying.

Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island is a Drug-free Workplace.