Gift Shop Sales Ambassador: Guest Experience & Upsell

Mille Lacs Corporate Ventures; Minnesota; On-site; USD 19,000 - 29,000; Full time

Job summary

Mille Lacs Corporate Ventures' Grand Casino Hinckley gift shop seeks a friendly Gift Shop Ambassador for full-time shifts (FT/SW). You will greet guests, upsell merchandise, operate the POS, handle cash and ensure accurate change, and help keep displays fresh and inviting.

You'll work in a fast-paced retail environment, maintain excellent guest service, attend team meetings, and support seamless shift handoffs. A high school diploma or GED is required.

Qualifications

• Greeting guests in a courteous manner and promoting products.
• Upselling and recommending merchandise to guests.
• Operating the POS system and handling cash accurately.
• Maintaining attractive, well-priced displays and stock levels.
• Cooperating with team members to ensure smooth operations.

Responsibilities

• Welcome guests to the gift shop and upsell items.
• Balance cash drawer and complete end-of-shift paperwork.
• Process payments via cash, credit, and checks as applicable.
• Keep merchandise displays current and inviting.
• Communicate stock levels and events to staff.

Skills

Guest service

Upselling

Cash handling

POS system

Merchandise display

Teamwork

Education

High school diploma or GED

Job description

Mille Lacs Corporate Ventures' Grand Casino Hinckley gift shop seeks a friendly Gift Shop Ambassador for full-time shifts (FT/SW). You will greet guests, upsell merchandise, operate the POS, handle cash and ensure accurate change, and help keep displays fresh and inviting.

You'll work in a fast-paced retail environment, maintain excellent guest service, attend team meetings, and support seamless shift handoffs. A high school diploma or GED is required.