Scheduling Coord - DHI / Land O Lakes

Orlando Health, Inc.; Land O' Lakes (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Orlando Health in Land O' Lakes, FL is seeking a Scheduling Coordinator for the GI department. The role requires coordinating scheduling, rescheduling, and cancellations of tests and procedures while communicating with physicians and patients.

The position may require floating to other locations as needed. Responsibilities include maintaining appointment accuracy, using scheduling systems, and ensuring customer service excellence with a Patient First Philosophy.

Qualifications

• Must have scheduling experience.
• GI scheduling experience preferred but not required.
• Must complete Orlando Health medical terminology course within 90 days of hire.

Responsibilities

• Communicate with physicians, patients, and ancillary/surgical areas to schedule, reschedule, and cancel tests and procedures.
• Provide accurate scheduling criteria for patient preparation, arrival location and time.
• Maintain working knowledge of scheduling systems and basic data entry.

Skills

Scheduling

Customer service

Healthcare experience

Medical terminology course

GI scheduling experience

Education

High School Diploma

Tools

Scheduling software

Job description

Position Summary

Digestive Health Institute

West Region

Job Title: Scheduling Coordinator

Schedule Hours: Monday - Friday 7am-4pm

Department: GI

Location: Main office: 2100 Via Bella Blvd Suite 201 Land O Lakes FL

The selected candidate may be asked to float to other locations as needed to provide coverage

MUST HAVE SCHEDULING EXPERIENCE

Position Summary:

The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement – Up to 5% employer match on retirement contributions.

Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

What You Will Do

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills always.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone systems, printers, and fax copy machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Always Adheres to all portions of the Orlando Health Professional Appearance Policy.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development

Qualifications

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care.
• Computer experience required.
• Procedure scheduling experience (GI experience preferred but not required)