GI Scheduler & Patient Care Coordinator

Tryon Medical Partners; Charlotte (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

Tryon Medical Partners is seeking a GI Scheduler to assist patients and providers with coordinating referrals and scheduling. The role supports the Ballantyne office, Monday to Friday, 8 am to 4:30 pm, and involves understanding benefits coverage to ensure coordinated care.

Responsibilities include coordinating referrals, patient education on insurance coverage, and scheduling procedures across departments. A HIGH SCHOOL diploma and customer service experience are required.

Qualifications

• High school diploma or GED required.
• Thorough understanding of insurance coverage and Medical Necessity policies preferred.
• Customer service experience required.
• Knowledge of medical records software preferred.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.
• Handle sensitive information in a confidential manner.
• Other duties as assigned.

Skills

Customer service

Insurance knowledge

Education

High School Diploma or GED

Tools

Medical records software

Job description

Tryon Medical Partners is seeking a GI Scheduler to assist patients and providers with coordinating referrals and scheduling. The role supports the Ballantyne office, Monday to Friday, 8 am to 4:30 pm, and involves understanding benefits coverage to ensure coordinated care.

Responsibilities include coordinating referrals, patient education on insurance coverage, and scheduling procedures across departments. A HIGH SCHOOL diploma and customer service experience are required.