GI Front Desk Coordinator | Full-Time Mon-Fri 8-5

Kernodle Clinic; Burlington (NC); On-site; USD 33,000 - 42,000; Full time

Job summary

Kernodle Clinic in Burlington, NC is seeking a full-time Front Desk Receptionist for the Gastroenterology Department. The role requires exceptional customer service, medical office coordination, and EPIC experience is a plus. Schedule is Monday–Friday, 8:00–5:00.

Experience in medical referrals, scheduling, or office coordination is preferred, with 1–3 years of related work. This position supports patient flow and serves as the front line for patient contact and communication.

Qualifications

• Exceptional customer service is required.
• Medical administrative training or certification preferred.
• 1–3 years of experience in medical referrals, scheduling, or office coordination.
• EPIC experience a plus.

Responsibilities

• Receive, review, and process GI referrals.
• Schedule appointments and manage calendars.
• Ensure referrals include required clerical documentation and notes.
• Prioritize referrals based on urgency and guidelines.
• Enter and track referrals in the electronic medical record.
• Contact patients to schedule GI consultations and follow-ups.
• Provide patients with appointment instructions and prep guidelines.
• Ensure correct follow-up times for patients.
• Record patient information in the medical record and document messages.
• Answer approximately 70 phone calls daily.
• Serve as frontline of communication and first patient contact.

Skills

Organization

Time management

Customer service

Multi-tasking

Attention to detail

Education

Medical administrative training

Medical office certification

Tools

EPIC

Job description

Kernodle Clinic in Burlington, NC is seeking a full-time Front Desk Receptionist for the Gastroenterology Department. The role requires exceptional customer service, medical office coordination, and EPIC experience is a plus. Schedule is Monday–Friday, 8:00–5:00.

Experience in medical referrals, scheduling, or office coordination is preferred, with 1–3 years of related work. This position supports patient flow and serves as the front line for patient contact and communication.