Front Desk Receptionist

Kernodle Clinic; Burlington (NC); On-site; USD 33,000 - 42,000; Full time

Job summary

Kernodle Clinic in Burlington, NC is seeking a full-time Front Desk Receptionist for the Gastroenterology Department. The role requires exceptional customer service, medical office coordination, and EPIC experience is a plus. Schedule is Monday–Friday, 8:00–5:00.

Experience in medical referrals, scheduling, or office coordination is preferred, with 1–3 years of related work. This position supports patient flow and serves as the front line for patient contact and communication.

Qualifications

• Exceptional customer service is required.
• Medical administrative training or certification preferred.
• 1–3 years of experience in medical referrals, scheduling, or office coordination.
• EPIC experience a plus.

Responsibilities

• Receive, review, and process GI referrals.
• Schedule appointments and manage calendars.
• Ensure referrals include required clerical documentation and notes.
• Prioritize referrals based on urgency and guidelines.
• Enter and track referrals in the electronic medical record.
• Contact patients to schedule GI consultations and follow-ups.
• Provide patients with appointment instructions and prep guidelines.
• Ensure correct follow-up times for patients.
• Record patient information in the medical record and document messages.
• Answer approximately 70 phone calls daily.
• Serve as frontline of communication and first patient contact.

Skills

Organization

Time management

Customer service

Multi-tasking

Attention to detail

Education

Medical administrative training

Medical office certification

Tools

EPIC

Job description

Full Time Front Desk Receptionist Position for Busy Multi-Specialist Clinic, located in Burlington, NC.

Job Description: Kernodle Clinic is a respected and progressive multi-specialty group practice with Clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is a multi-specialty practice with more than 100 providers located just off I-40/I-85. Burlington is accessible as a day trip to NC mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington.

We are currently seeking patient-focused individual for a Front Desk Receptionist position in our Gastroenterology Department. This position would be located at our Burlington Kernodle Clinic location. All candidates must have exceptional customer service, computer experience, medical knowledge, multi-tasking skills and be able to provide a friendly and welcoming environment to our patient population. Medical administrative training or certification preferred. 1-3 years of experience in medical referrals, scheduling or medical office coordination preferred. EPIC experience a plus but not required. Schedule would be Monday thru Friday, 8:00 – 5:00 p.m.

Job Type: Full-time

Skills:

Strong organization and time management skills

Knowledge of insurance verification and prior authorization processes

Excellent communication and customer service skills

Ability to manage multiple referrals and priorities simultaneously

Attention to detail and accuracy in documentation

Duties Include, but not limited to the following:

• Receive, review and process incoming and outgoing GI referrals
• Schedule appointments
• Ensure referrals include appropriate clerical documentation, lab results, imaging and provider notes
• Prioritize referrals based on urgency and provider guidelines
• Enter and track referrals in the electronic medical record
• Contact patients to schedule GI consultations and follow up appointments
• Provide patients with appointment instructions, preparation guidelines and necessary documentation
• Make sure patients are seen at the correct follow-up times
• Record patient information in the medical record regarding patient messages and documenting phone calls
• Answer on average 70 phone incoming and outgoing calls
• Frontline of communication and first patient contact

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