Front Desk & Patient Care Coordinator

United Digestive; Johns Creek (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

United Digestive is seeking a Front Desk Associate to support physicians and management with clinical, clerical, and organizational tasks related to patient care. You will coordinate check-in, collect payments, and manage information needed for patient visits.

The role requires a High School Diploma or GED and 2-3 years in a specialty clinic, preferably gastroenterology. Proficiency with Greenway and Microsoft Office is essential.

Qualifications

• 2-3 years of specialty clinic experience, gastroenterology experience preferred.
• Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications.

Responsibilities

• Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed.
• Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary
• Collects co-payments and outstanding balances
• Manages patient monies collected and closes batches at end of day
• Provides necessary release and HIPAA forms to patient for completion and signature
• Informs clinical staff or other appropriate parties of patient arrivals
• Generates fee tickets when patients arrive and assembles patient charts for next day visits
• Ensures patient referrals are obtained as required by managed care plans
• Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
• Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager
• Meets or exceeds quality and productivity standards as set by the Practice Manager
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Practice Manager
• Participates in marketing activities as directed by the Practice Manager
• Cross trains and performs other Practice functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager
• Any other duties and/or special projects as assigned

Skills

Front Desk experience

Gastroenterology experience

Computer literacy

Education

High School Diploma or GED

Tools

Greenway

Microsoft Office

Job description

United Digestive is seeking a Front Desk Associate to support physicians and management with clinical, clerical, and organizational tasks related to patient care. You will coordinate check-in, collect payments, and manage information needed for patient visits.

The role requires a High School Diploma or GED and 2-3 years in a specialty clinic, preferably gastroenterology. Proficiency with Greenway and Microsoft Office is essential.